Recent Posts

How SERVPRO’s Storm Response Program Was Born

3/11/2021 (Permalink)

The roots of the SERVPRO® Storm Response program date back to 1993 and make up a significant part of the SERVPRO® Story. In 1992, SERVPRO® made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the Spirit of St. Louis Airport. The next two years saw several significant storm events. Tropical Storm Alberto dropped 24” of rain north of Albany, Georgia, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO® Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO® Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these events are still part of the Storm Response Program today. The storm remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002 to 2008, SERVPRO® Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. Many mistakes were made; however, many lessons were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the corporate office. From 2009 to 2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO® experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO® also developed Storm Manager® to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook™ for production have significantly improved the ability for SERVPRO® Storm Response to manage any event—whether it is a micro event or the next major hurricane. Storm Response is an integral part of the SERVPRO® Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO® Brand.

Have Storm or Flood Damage? Call Us Today 

SERVPRO has perfected storm and flood restoration over the years. Our staff is exceptionally trained and ready to work the moment you call! SERVPRO's high tech equipment allows our crews to restore and clean your property "Like it never even happened." Considering that we are owned locally, our teams are prepared for any storms or possible floods before the event occurs.

Board Ups and Roof Tarps

3/11/2021 (Permalink)

More Than Just Restoration

SERVPRO of Washington/Woolwich provides board-up services that will prevent further damage to your property. Our board-up services are intended to close any openings to your property following a catastrophe like a fire or a flood. Broken windows, broken doors, damaged hinges, and knocked-down walls all provide easy entrance to natural elements and thieves.

Benefits Before Damage

Even if you do not require damage restoration, you may still want to protect your property with board up services, including temporary shoring, power restoration, and temporary fencing after vandalism, an earthquake, fire, or other disasters. Placing fencing around your home deters burglars from entering and stealing furniture, electronics, or other expensive items.

Installing roof tarps also prevents exposure to weather conditions, which cause unexpected water or sun damage while cleanup and construction are being performed.

Here For You 24/7

SERVPRO of Washington/Woolwich is here to help 24/7. Our experienced technicians are available at any time of any day, even on holidays! Don't hesitate to reach out with any concerns regarding your home or business. Call us today!

Being Proactive About Spring Cleaning

3/11/2021 (Permalink)

These days you may be spending some extra time at home and since spring is about to begin, you may be thinking about doing some spring-cleaning. On average, the American typically spending 90% of their time at home. That means that whether you’re simply relaxing, sleeping, working, or doing any sort of activity, you are spending a majority of your time at home. With all of that time, it can be incredibly difficult to keep your house spotless or much less even just simply clean.  The average household collects around 40 pounds of dust, dirt, and allergens each year. Dust can live on surfaces and in a variety of materials such as rugs, curtains and pillows. 

At SERVPRO, we’re here to help we specialize in sanitation and cleaning of living spaces, furniture and rugs. Moreover, here are some tips from us about what should be on your spring cleaning list… 

  • Clean and sanitize all surfaces such as counter tops, baseboards, sinks, fridges, etc. 
  • Have you HVAC checked and cleaned for any buildup 
  • Dust window blinds, clean curtains, and clean windows and screens 
  • Unclog all drains and rain gutters 
  • Make sure washer and dryer are properly clean and free of any buildup. 

As you clean, make sure to let us know if you need any help or notice any mold or water damage as you begin tidying. We can send a specialist out to help you or provide an estimate. Just give us a call!

What To Expect From Us

3/11/2021 (Permalink)

If you have experienced fire or water damage and need assistance, here’s what you can expect from us… 

24/7 Service

We know that accidents or disasters don’t wait until business hours, that’s why we have someone on call in our office 24/7, so when disasters do happen, you can call us and be assured we get some out to you as soon as possible. 

Quick Response

We’re faster to any disaster! We know that when a property has been damaged, timing is everything. Timing can affect both the extent of and cost of restoration, so it’s important to us that we get to your property as quickly as possible. Once the necessary information is provided, we can move forward with preparation to address your needs. 

Inspections and Briefings 

Once our specialists arrive, they will begin their inspection, looking for the various signs of damage and the extent of it. Included in this could be advice on whether or not it’s worth it to make an emergency claim. 

Call us today for any more information or if you need help restoring your property.

A Team Dedicated To You

3/11/2021 (Permalink)

Our team is here to help you 24/7

Here at SERVPRO, we are dedicated to providing quality service to those in need after a disaster. We strive to truly make your property look “Like it never even happened,” as well as provide 24/7 quality service to our customers. Our staff works to provide excellent customer service with training to restore properties after water or fire damage. Our office seeks to give customers the best service and knowledge we can.

As a certified large loss provider, our restoration experts can extend beyond the threats to residential properties and offer the same level of quality work for commercial buildings. We have the equipment and personnel to handle substantial losses in industrial and commercial settings. This expertise and preparedness have made us a premier option in the restoration industry for local homes and businesses, accentuated by our Outstanding Sales Performance awards we’ve received annually since 2008.

Preparing for Spring cleaning?

2/11/2021 (Permalink)

When is the last time you have had your carpets cleaned at your home or business? Spring-cleaning brings visions of dusting off shelves, organizing closets, and decluttering from winter’s hibernation tendencies. Although we don’t want to admit it, most of us can’t remember the last time we’ve had our carpets cleaned!

Our carpets are the most obvious offenders when we think about what makes our home messy or unclean. Unfortunately, according to some recent microbiology research, the average carpet is 4,000 times dirtier than a toilet seat! Gross!

When broken down, that means there is an average of 200,000 bacteria per square inch

Sounds like we need to clean our carpets! Although it may seem like bacterial infections are the risk here, it is allergies.

Springtime itself brings a fresh onset of allergies, but one way to combat those is to have your carpets cleaned (we can help you!).

When shoes from outside and brought into the house, bacteria, pollen, and dust can be tracked into the carpet fibers.

These allergens can later be kicked up into the air, causing household allergy symptoms. Not to mention thousands of dead human skin cells have settled into the carpet fibers, along with pet hair.

This makes for a dust mite buffet, as dead skin cells are their primary food source. Dust mites can inflame allergy symptoms.

So what can you do? Vacuuming is important, so be sure to do this at least weekly. This will help with the dust mites and the pet fur, but you do need to get your carpets deep cleaned for the best effect.

Although you can clean them yourself with an at-home system, it’s not recommended. Water that can be left behind from cleaning may form mold, which may cause health effects. When you’re ready for a thorough spring cleaning, give us a call! We’ll be over in no time to clean your carpets.

Why Disinfectants are a Secondary Solution in Mold Remediation in Homes

2/3/2021 (Permalink)

Controlling the growth of microbial fungi is primarily about drying structures. Although a chemical cleansing agent may seem like a quick fix, professional services with qualified technicians can pay dividends in the long run. Mold has a nasty habit of returning particularly during wet or humid times of the year. By investing in a professional service now, you could save yourself several unpleasant situations over the year.

Working on mold remediation on properties is something we have done time and time again. It begins with a simple phone call to our 24-hour emergency line. From there, we can arrange a service within an hour of notification of loss. SERVPRO uses technicians with qualifications in both mold assessment and mold remediation from the IICRC. We all live and work here in this community, which reduces our call-out times significantly. We can promise to arrive on-site within four hours of notification of loss.

The presence of moisture is the reason mold prospers which is why professional products should never be used as the primary method for removal. SERVPRO uses a two-step solution, which is efficient and straightforward. The first step is to remove contaminated materials from the affected area. The second step is to dry the affected area using fast-drying methods.

Removal of contaminated materials requires a designated clean area. In large scale jobs, we may decide to use a clean room off-site. It is cost efficient to use a clean room on site so, where possible, we opt for this method. The fast-drying procedure involves deploying advanced equipment like rapid air-movers, desiccant dehumidifiers or water extraction units with heated wands that remove residual moisture fast.

Once a SERVPRO technician achieves both these steps, they use professional cleaning products. We use EPA-registered broad spectrum disinfectant to soak the affected area. In some cases, we may control the temperature and PH levels to ensure maximum effectiveness. Disinfectants do show some success in removing and preventing mold growth but their impact is questionable, which is why removal and fast drying is our priority.

Hiring a professional is the most critical step in remediation, Contact SERVPRO of Washington/Woolwich today!

SERVPRO Technicians Follow a Proven Process When Remediating Mold Damage in Your Home

2/3/2021 (Permalink)

For many residents and homeowners, mold is the quiet problem. It does not get underfoot like water or announce itself like a fire, but mold still causes millions of dollars in damage and restoration costs each year.
 
Many owners first notice mold damage in their home by the ‘musty’ odor. It is a good indicator, but not every mold has it. Since mold can rapidly grow before anyone sees it, SERVPRO restoration teams try to clean, dry and remove mold from each home quickly and thoroughly to prevent additional damage to each home.
 
They start by determining the origin point and extent of the infestation. Teams use air content meters as they perform visual inspections in each room, the garage, and attic. By using both, technicians can quickly find the origin point and trace the mold colony as it expanded through the home.
 
Next, SERVPRO teams isolate the infested areas. They seal off doors, windows, and air conditioning vents with plastic sheeting. If needed, technicians also create a separate area for tools and to change into protective clothing. They do this to prevent accidentally spreading mold spores to unaffected parts of the home during cleaning and removal operations.
 
Our teams start by wiping down every surface with dry sponges and cleaning cloths. This action removes most mold spores. Once completed, technicians vacuum all spores using special HEPA filters designed to catch and trap even a single spore. With the majority of the spores now removed, team members remove the cleaned property from the contaminated area to an unaffected part of the home.
 
After allowing any spores stirred by cleaning operations to settle, technicians repeat the process until testing with an air content meter shows mold levels at a safe level. They use a different meter to examine carpets for mold content and clean it with an anti-fungal agent mixed into a shampoo solution. If the mold penetrated most of the carpet surface, the team leader also gives the homeowner the option of removing the carpet for disposal.
 
The goal for SERVPRO of Washington/Woolwich is to return every home to a clean condition without the threat of further mold growth.

SERVPRO Fire Pet Safety Tips

12/1/2020 (Permalink)

Here at SERVPRO of Washington/Woolwich we not only care about the safety of our customers, but as well for their loving pets!

Below are some helpful tips for your furry friends to help with their safety against fires:

  1. Don’t leave an open flame unattended.  Pets are naturally curious so when it comes to open flames like a stove or candles, it’s a sure way for potential disasters.
  1. Secure stove knobs. Be sure to use covers whenever you leave home.
  1. Avoid candles. If you have pets (especially cats), a lit candle can be a fiery temptation.
  1. Secure your fireplace. Sparks can fly out and either harm your beloved pet or if they have a pet bed nearby it, it can catch fire.

If you've recently had fire or smoke damage, call SERVPRO of Washington/Woolwich today!

Impact of Water Damage On The Property Value

12/1/2020 (Permalink)

Have you ever confused the term "water damage" with life-threatening water associated natural catastrophes like flooding or hurricanes etc.? Well, this is very likely to happen, but the term water damage is not used in this context rather it is a term that describes multiple damages caused by water leakage on your property thus making it decrepit in many ways.

It is a very slow and profound kind of deterioration as water travels along parallel surfaces thus eliciting its effect bit by bit. The destruction takes place in places that you've never noticed before, usually occurring deep within the walls, floors and ceilings. Destruction due to water mainly happens due to faulty plumbing possibly due to corroded and dripping pipes and toilets in addition to this, it is visible and prominent in places like bathrooms, kitchen and even refrigerators thus opening doors for multiple issues like fractured and swollen walls, growth of molds, nasty smell, bumping and inflated paint etc.

Water damage has for sure negative impacts on the resale of the property and realtors or even property owners often face difficulties in making a sale deal for an already run-down property. One might think that what relation does water have with the property's value? This query is reasoned by stating fact that sellers generally highlight the pros and cons of the property when it is being sold having no clue about the destabilized foundations of the property chiefly done by the excessive water leakage until the new owner conducts the inspection and finds out about the declining state of the building.

Following are some ways through which water damage succeeds in lowering your house value:

Deflation in the price:

Water damage lowers your property's capital value as the price estimated for the restoration of the house is more as compared to its actual value thus whether you purchase a dilapidated property which is completely void from inside or you buy it and then spend large amounts of money on its restoration, Whichever the way is, you surely will be losing quite an amount of money.

Nil Electrical System:

Apart from making the property tattered, water damage disrupts the electrical layout of the building and a damaged electrical system is not only a threat to an individual's life but it further lowers the market value of the site.

Higher Chances of Re-occurrence:

A place that has been under the spell of water damage, might fall in the same pit again. This also makes buyers cautious once they are familiar with the problematic situation and ultimately your expectations of asking price are usually not met.

Water damage is more destructive than one can imagine and is brought into notice when the situation has aggravated tremendously. The control of water damage is a very expensive process as numerous problems need to be fixed for instance mold remediation, repairing of foundational and structural damages hence a lot of money is required for restoring a water damaged tumbled down mess to uplift its value.